EMT Practice Test

1. Question Content...

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Question1: Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields.
Where is field -level Security controlled for users on these teams?

Question2: In which two places should cases be assigned when case assignment rules are being set up?
Choose 2 answers

Question3: Universal Containers has a private sharing model on Opportunities. The System Administrator has been asked to create a new custom object that will track customer payment information and will link to the Opportunity. Only those users with access to the Opportunity should be able to see the records on the new object.
What should the Administrator do to accomplish this task?

Question4: The sales manager at Universal Containers wants three users to have read and edit access to campaigns. How should the administrator fulfill this requirement?

Question5: Sales reps are supposed to create a record on a child object of Opportunities called Survey Request when an Opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn't always happen or the rep doesn't populate all fields correctly. The system administrator has been asked to remove permissions from Sales to create these records and automate record creation.
Which tool should be used?

Question6: A company has a complicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers. For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. allow should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?

Question7: A user's profile can be controlled by which three settings? Choose 3 answers

Question8: Ursa Major Solar is using the content delivery feature of Salesforce Content.
What are two benefits of this feature? Choose 2 answers

Question9: When opening a case with Salesforce Support, the case requestor is asked to include the Organization ID of the org with the issue. Where in Salesforce setup will an administrator find the Salesforce Org ID?

Question10: Sales Rep A shared a pricing guide from a Content library with Sales Rep B. Sales Rep B reports that the pricing guide is unavailable. How should an administrator troubleshoot this issue?

Question11: Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experiences at work. The sales team manager and all representatives have roles in the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should NOT have access to subordinates' Feedback records.
Which action should an administrator take to ensure this requirement is met?

Question12: Ursa Major Solar wants to use the Salesforce approval process.
What are two characteristics that make a sales process a good fit for the Salesforce approval process? Choose 2 answers

Question13: At Ursa Major Solar, a manager has asked the administrator to grant all users in the marketing user profile the view all permission for campaigns.
What are two ways the administrator can achieve this goal? Choose 2 answers

Question14: Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.
USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.
What should the administrator do to meet this goal?

Question15: Sales users need an easy way to let their colleagues know when they go on vacation. Multiple Books How should the Administrator accomplish this task quickly?

Question16: Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled? Multiple Books

Question17: The head of marketing at Ursa Major Solar uses a spreadsheet of email addresses obtained from the company website. The administrator needs to ensure that this spreadsheet stays updated by using the Data Import Wizard.
Which set of fields are required to update the contact with the new email address7

Question18: Previous Universal Containers sales representatives worked on approximately 200 Accounts with billing addresses in New York. These sales representatives need to retain viewing and editing access to these accounts for 1 -3 months. How can a System Administrator easily provide View and Edit access to these users for the 200 accounts?

Question19: What describes the capabilities of Salesforce Knowledge?

Question20: Which two ways allow a sales user to relate an opportunity to a campaign?
Choose 2 answers

Question21: How can an administrator allow all internal users to view a dashboard as a Sales Manager within a sales region?

Question22: What should an administrator consider when setting up Case Feed?

Question23: Universal Containers (UC) is rolling out a new approval process. As the last step in the process after an Opportunity has been approved. UC wants to send a contract to its customer for signature. What should an Administrator suggest to implement this functionality?

Question24: What are two features of Knowledge?
Choose 2 answers

Question25: What are two capabilities of the content delivery feature of Salesforce Content?
Choose 2 answers

Question26: A series of new report folders has been created. Which set of folder sharing options are available in Salesforce Classic to assign these new folders to the appropriate Salesforce users?

Question27: Users create expense reports and attach receipts in an Expenses app before submitting them for approval. What should the Administrator consider from a User's perspective when enabling this App for Salesforce Mobile?

Question28: Universal Containers is having a quality control problem with one of its product lines.
Multiple Books
Which standard object can be used to track the extent of the problem?

Question29: An opportunity record with a close date of July 30 meets the criteria of a time -dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

Question30: Campaign Member can be associated with which two objects?
Choose 2 answers

Question31: A System Administrator has set up a new user. How long does the user have to activate the account before the email link expires by default?

Question32: Universal Containers uses a private snaring model for Accounts. Accounts are assigned to a region using a custom region picklist on Account. A manager from Europe has requested that the ensure set of EMEA users be able to work on al EMEA Accounts.
Which two actions should an administrator take to complete this request' Choose 2 answers

Question33: The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout?
Choose 3 answers

Question34: Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue." How should an Administrator configure the Case management process to implement this requirement?

Question35: Universal Containers has just restructured its Sales Department. Records that the sales manager expects to see are not showing up in the new Opportunity Report. Which three questions should the Administrator ask to troubleshoot this issue?
Choose 3 answers

Question36: Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?

Question37: What two valid assignee options should an administrator use to configure case assignment rules? Choose 2 answers

Question38: Which object must be related in order to create an opportunity record?

Question39: Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which two actions will result in the needed access?
Choose 2 answers

Question40: An Administrator has been asked to give all users in the Marketing User profile the View All permission for Campaigns. In which two ways can this be accomplished?
Choose 2 answers

Question41: A Universal Containers (UC) Administrator has created a new Lightning record page for the Sales team to display a report chart embedded on the Account page. There are no Record Types for Account at this time. Which step should the Administrator take to make this page the default view of the UC app for the Sales team without impacting the Support team?

Question42: Which Salesforce tool should an administrator use to better understand all of the configuration changes that have been made from January 1 through Jury 1?

Question43: A previous administrator is no longer at Universal Containers, but still owns many records and is the default workflow user. Which security measure should the new administrator take''

Question44: Which two groups of objects can be created when converting a lead? Choose 2 answers

Question45: An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact, what should the administrator do to accomplish this goal?

Question46: What are two considerations when configuring the lead conversion process?
Choose 2 answers

Question47: A competitor recently lost valuable data due to a power outage, so Universal Containers (UC) has decided to ensure that its Salesforce data is backed up. Which two statements should the Administrator make to UC?
Choose 2 answers

Question48: Universal Containers wants to understand all of the configuration changes that have been made over the last six months. Which tool should an administrator use to gather this information?

Question49: Ursa Major Solar has a million new Account records to upload into Salesforce. What is the recommended method for uploading this data?

Question50: Universal Containers has two sales groups. Each group has its own unique sales process.
How can an administrator ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

Question51: Universal Containers wants to ensure that Its org Is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure?
Choose 3 answers

Question52: An administrator at Ursa Major Solar is configuring a workflow rule.
What are two considerations when configuring workflow rules?
Choose 2 answers

Question53: Ursa Major Solar is setting up case assignment rules.
What are two places where the cases can be assigned? Choose 2 answers

Question54: Salesforce users have a session timeout of 1 2 hours. Management is requesting that the session timeout be increased to 24 hours and that the inactive users are logged out at that time.
How should a System Administrator accommodate this request?

Question55: An administrator Is creating a new user. Which two aspects should be considered when creating the username?
Choose 2 answers

Question56: Universal Containers has created a new custom object called Regulations that is a child of the Account object. All users want to view Regulations when viewing Accounts with the Sales Account Page Layout. How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?

Question57: The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library. What feature should an Administrator recommend7

Question58: Universal Containers wants to decrease call volume for the support team by creating a selfservice community that will host published articles with FAQ information and provide a chat with support reps. Which two features meet these requirements?
Choose 2 answers

Question59: The Support team has asked the administrator to create a guided process that allows the rep to use scripted screens to collect the appropriate information.
Which tool should the administrator use7

Question60: Which two objects can an administrator customize the Stage Setup Flow? Choose 2 answers

Question61: Which two dashboard components are populated with data from the grand total of a custom report?
Choose 2 answers